1. About This Policy
Aged Care Information Australia (ABN: 95 773 973 957) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at www.agedcareinformation.org or contact us for aged care advisory services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Name, phone number, and email address when you submit an enquiry or callback request
- General location (suburb or postcode) to match you with local providers
- Information about your aged care needs or circumstances that you choose to share with us
- Technical data such as IP address, browser type, and pages visited (collected automatically)
We do not collect sensitive information (such as health records or financial account details) without your explicit consent.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiry and provide free aged care advisory services
- Match you with suitable Support at Home providers in your area
- Contact you for the callback or follow-up you have requested
- Improve our website and services
- Comply with our legal obligations
We do not use your information for unsolicited marketing without your consent.
4. Disclosure of Your Information
We may share your information with:
- Registered aged care providers (only with your knowledge and for the purpose of matching you with suitable care)
- Third-party service providers who assist us in operating our website or delivering our services (bound by confidentiality obligations)
- Government bodies or regulators where required by law
We do not sell your personal information to third parties.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses 256-bit SSL encryption. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings; however, some features of the website may not function correctly as a result.
7. Access and Correction
You have the right to request access to the personal information we hold about you and to ask us to correct any inaccuracies. To make a request, please contact us at info@agedcareinformation.org. We will respond within a reasonable time.
8. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us at info@agedcareinformation.org. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.
10. Contact Us
For any privacy-related enquiries, please contact us:
- Email: info@agedcareinformation.org
- Phone: 1800 303 101
- Hours: Monday–Friday, 9am–5pm AEST