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We've received your enquiry and will contact you same day with personalised recommendations.
Navigating aged care shouldn't be stressful. We match Australian families with the right Support at Home providers — 100% free, fully independent, no obligation.
The Australian Government introduced major changes to aged care — including the new Support at Home program. Many families don't yet know what they're entitled to. Read our FAQ →
From your first call to ongoing support — we're with you every step of the way, at no cost to you.
Complete our quick form or call 1800 303 101. We'll ask about your care needs, goals, cultural preferences, language, and current situation.
⏱ Takes 5 minutesWe create a tailored list of Support at Home providers in your area with current availability — matched to your exact needs. Usually same-day.
⚡ Same-day responseWe walk you through each option, help with assessments, funding questions, and provider transfers — so you never feel lost or pressured.
✅ Ongoing supportNo obligation · No cost · No pressure
We're real people, with real expertise, who genuinely care about your loved one's wellbeing.
We're not owned by any provider, network, or government agency. Our only loyalty is to you. Every recommendation is based solely on what's best for your family.
Finding the right provider alone can take weeks of calls and paperwork. We do it in hours — a personalised shortlist, usually the same day you contact us.
You speak to a real, experienced adviser — not a chatbot. We explain every option in plain English and follow up to make sure you're happy with your care.
We match providers who support your family's language, cultural background, and specific dietary or religious needs. Dignity in care is non-negotiable.
Under the new Support at Home program, switching providers is your right. We make it seamless — no gaps in care, no paperwork headaches.
Many families receive far less than they're entitled to. We review your funding level and make sure you're getting everything available — free of charge.
See why thousands of Australian families choose to use our free matching service instead of going it alone.
| What You Get | ✅ With Us (Free) | Going Direct |
|---|---|---|
| Unbiased, independent advice | ✓ | ✗ |
| Personalised shortlist matched to your needs | ✓ | ✗ |
| Same-day response guarantee | ✓ | ✗ |
| Help with assessments & funding questions | ✓ | ✗ |
| Cultural & language matching | ✓ | ✗ |
| Ongoing follow-up support | ✓ | ✗ |
| Provider switching assistance | ✓ | ✗ |
| Cost to you | $0 — Always Free | Your time & effort |
Real stories from Australian families we've helped navigate aged care.
Jack was absolutely wonderful. After my stroke, I was overwhelmed and didn't know where to start. He patiently explained all my options and found me a provider within 48 hours. The care workers he matched me with are like family now.
Jessica took the time to really understand Dad's needs. We were so confused about the care options, but she explained everything in plain English and found three perfect providers in our area. No pressure, just genuine help.
Jack helped us switch providers after ours kept raising fees without notice. Within a week, we had a better provider who's completely transparent. He even followed up to make sure we were happy. Wish we'd called sooner!
We're transparent about who we are, how we work, and how we're regulated.
ABN verified and registered with ASIC. Fully compliant with Australian consumer law.
Accredited aged care advisers with ongoing professional development and training.
Full compliance with Australian Privacy Principles. Your data is never sold.
Not affiliated with any aged care provider, network, or government body. Always in your corner.
Want to verify our credentials? Call us at 1800 303 101 or email us for our business documentation.
Everything you need to know about our free service and the Support at Home program.
Step 1: Call My Aged Care on 1800 200 422 to register and get assessed. Step 2: Once you're approved, call us on 1800 303 101 and we'll help you find the right provider — completely free. Most families find the right provider within 24–48 hours of contacting us.
The Australian Government replaced the Home Care Package program with the new Support at Home program. Key changes include: new funding classifications, revised eligibility criteria, new rules around provider switching, and stronger consumer rights. Many families are now entitled to more support than they were receiving. Call us — we'll review your situation and make sure you're getting everything you're owed.
The program covers: personal care, nursing and clinical support, allied health (physiotherapy, podiatry, occupational therapy), domestic help, transport, meals delivery, home modifications, and respite care. Every family's needs are different — let us help you understand exactly what you're entitled to.
Most Australians aged 65 and over (or 50+ for Aboriginal and Torres Strait Islander people) qualify for some level of support. The real question isn't just "am I eligible?" — it's "what am I entitled to?" Many families receive far less than they qualify for. Call us and we'll help you understand your full entitlements.
Yes — absolutely. Under the new Support at Home program, you have the right to switch providers at any time. We specialise in provider transitions and handle the entire process so there are no gaps in your care. Call us and we'll manage the switch — at no cost to you.
Our service is always 100% free for families. We receive a referral fee from providers when you choose their services — at absolutely no extra cost to you. This doesn't affect our advice: we only recommend providers that genuinely match your needs and that we would be happy recommending to our own families.
We cover all of Australia — NSW, VIC, QLD, WA, SA, TAS, ACT, and NT. We have provider networks in metropolitan, regional, and rural areas right across the country. No matter where your loved one lives, we can find quality care options near them.
Fill out the form and we'll contact you the same day with personalised provider recommendations — 100% free, no obligation, no pressure.
Same-day response · 100% free · No obligation
Every week, families are missing out on support they're entitled to. Take 5 minutes now and let us match you with the right provider — completely free.